Technical Support Specialist - Network Security Section

Augusta , Maine , United States | Office of Information Technology | Full-time | Partially remote

Apply by: May 31, 2024

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OFFICE OF INFORMATION TECHNOLOGY - MAINEIT

NETWORK SECURITY SECTION

Opening Date: May 16, 2024

Closing Date: May 31, 2024

Job Class Code: 0870

Grade: 27

Salary: $64,990.64 - $87,834.24(includes 15% recruitment & rention stipend and eligible for an additional 5% training bonus)

Position Number: 016302121

Are you looking for a career where you can make a difference? Do you enjoy working in a team environment? Most importantly, do you want to live, work, and play in the beautiful State of Maine?

OVERVIEW:

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

ABOUT THE POSITION:

The Office of Information Technology provides a full range of enterprise technologies to support the Citizens of Maine. This is an exciting position that will require an individual who has demonstrated experience with a successful track record in providing support and administration of network-based security products – secure Remote Access Systems (RAS), IPAM/DNS/DHCP system (Infoblox), security log analysis and remediation. Our team touches the data that helps to inform those who make decisions and ultimately support programs to serve the citizens of Maine. This is a complex position that demands technical, communication and collaboration skills. Work is performed under limited supervision. The position is based in Augusta.

WHAT WILL YOU DO?

This position is responsible for managing and administering the following: Operation and maintenance of our Cisco AnyConnect remote access system; installing, supporting and configuring various policies and related security updates; analyzing traffic-based security events and producing reports of same; marshaling and promoting appropriate remediation. Also this position will back up the Infoblox Administer to keep the DNS, DHCP and IPAM systems up to date and functioning properly.

WHAT’S IN IT FOR YOU?

You will have a chance to show off your skills, and work in a collaborative team environment with highly skilled technical and business minded individuals. You will have opportunities to grow and develop, learn new skills as we advance to newly developing technologies. You will be in a work environment that cares about people and in a place where we enjoy our work. You will be expected to manage your work at the highest technical level with a professional image and limited supervision.

AN AVERAGE DAY OF RESPONSIBILITIES WILL INCLUDE THINGS LIKE…

• Operate Cisco AnyConnect remote access system. Oversee maintenance, upgrades, and capacity planning of same.

• Create, run, and publish ad hoc reports as well as weekly and monthly reports.

• Designing and implementing system security measures such as backups, access control, system accounting, and disaster recovery to ensure and maintain system integrity and availability.

• Participating in the development and implementation of agency information system policy to establish agency operating standards and procedures.

• Researching, recommending, installing, and configuring hardware, software, and networks servers with multi-user operating and/or networking systems to establish and maintain agency information systems.

• Performing fault isolation and repairs in a complex computing/networking environment independently or in consultation with vendor or other technical personnel to diagnose and correct system problems.

• Participating in the development of internal data management plans and coordinating plans and activities with personnel of other agencies to avoid duplication of efforts, share information, and maximize system efficiency.

• Participating in the planning, implementation, and management of special projects to develop project management skills and aid in achieving agency information systems objectives.

  MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:

• Practice Customer-focus, ensuring that our customers are heard and their needs are met.

• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.

• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.

• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED:

(These are required to successfully perform the work assigned)

• Knowledge of remote access systems.

• Knowledge of Web Application Firewalls

• Knowledge security best practices.

• Knowledge of UNIX or Unix-like operating system(s).

• Knowledge of some scripting language(s).

• Knowledge to develop and manage business processes.

• Knowledge of hardware firewalls and appliances.

• Ability to measure and improve quality of operations according to best practices of the industry.

• Ability to communicate orally and in writing with people with a wide range of knowledge and expectations.

• Ability to work on multiple projects/activities simultaneously.

• Ability to work with DNS/DHCP/IPAM.

• Ability to manage and oversee multiple projects/activities simultaneously.

• Ability to support complex multi-user computer network systems.

• Ability to train users and other personnel in all phases of system support, utilization, and applications.

• Ability to support complex software applications.

• Ability to support system back-up and data security techniques.

• Ability to support advanced troubleshooting and problem resolution techniques.

• Ability to manage projects.

• Ability to communicate effectively at the technical and non-technical level.

• Ability to solve complex technical computer problems.

• Ability to perform research and make recommendations to management on technical computer issues.

• Ability to perform work requiring lifting and/or physical exertion may be required.

• Ability to motivate people and work to create effective teams.

• Understanding of customer relationship best practices.

• Demonstrated desire to exercise accountability in a professional manner.

• Demonstrated ability to respond in a timely and effective manner.

• Understanding of empathy and how to exercise it with a variety of personalities.

• Understanding of emotional intelligence principles.

• Ability to listen and understand first before responding.

MINIMUM QUALIFICATIONS

• A minimum of 6 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis.

Preference will be given to individuals who have knowledge and experience with any or all of the following in an enterprise environment:

• Hardware based security systems

• Unix-like operating system(s)

• Cisco Certified Network Associate, or another relevant Cisco certification

• Cisco AnyConnect remote Access systems

• Infoblox IPAM, DNS and DHCP systems

• CompTIA relevant certifications, i.e. Network+, Security+ and/or CSA

  • • SIEM (i.e. Splunk)

• NIST controls and/or security audits

The selected candidate will be required to successfully pass the required background checks as a condition of employment.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

• Retirement Plan – The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

  State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .

  Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.