Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

POSITION SUMMARY:

MBS Audit Client Services Team represents SAP Concur to customers who purchased Concur Audit and Invoice Capture services and is responsible for ensuring clients that have purchased our Services are provided world-class customer service. The CSS is a highly focused individual with superior customer service and relationship management skills.

The position requires constant communication with key stakeholders where requests and inquiries via phone and e-mail are handled in a timely and accurate manner and that all issues are resolved and escalated as appropriate. In addition, the CSS will identify opportunities to offer information and provide product or service suggestions to suit the customers needs and improve existing relationships.

Key Responsibilities & Tasks

• Provide direct assistance clients and develop a trusted relationship with key stakeholders.

• Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required.

• Good logical ability to think through customer requirements and translate them into system settings

• Seek out opportunities to add value to customers during all interactions.

• Diagnosing and anticipating current and future customer learning needs and provide assistance with both.

• Seek out and embrace feedback, take on challenging assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities.

• Ensuring that individual performance meets or exceeds the team standards.

• Monitor quality of work and identify opportunities for continual improvement.

Role Requirements:

• Bachelors or masters degree

• Minimum of 5 years work experience

• Customer facing experience is essential

• Strong customer focused attitude and high stress tolerance

• Excellent communication & presentation (soft) skills

• Good logical thinking ability

• Customer management skills

• De-escalation skill

• Excellent analytical and problem solving skills

• Open personality, enthusiast, strong work ethic and a positive attitude

• Collaborative and team player

• Business Level Japanese language skills, written and verbal

• Business Level English language skills, written and verbal

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 395352 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.