Job Summary:

This individual would handle the incoming requests from Stores and Maintenance in order to prioritize and categorize the workloads for Store Support and Maintenance. Responsibilities include answering in-coming phone calls from Maintenance Technicians, General Managers and Store Employees as well as all other calls coming into the Help Desk. Receive overflow calls for Marketing. Accurately log issues to the appropriate system, i.e. ServiceNow for Help Desk requests and Maintenance requests. Creates work orders from both Maintenance Technicians and Store submitted requests.

Key Duties and Responsibilities:

• Answers incoming phone calls to Store Support

• Receive overflow calls for Maintenance and Marketing

• Train stores on utilizing Service Station

• Verify basic troubleshooting has been performed by the store

• Logs incoming phone calls to appropriate system

• Completes other duties, including special projects, as assigned by Management

Requirements:

• Education: High School Diploma/GED

• Some customer service/retail experience preferred

Specific Knowledge and Skills:

• Experience with Word, Excel, and other MS Office suite applications

• Excellent communication skills and the ability to research and resolve issues

• Solid understanding of basic computer functions

• Ability to multi-task

• Ability to conduct and complete Company business in a professional and ethical manner

EEO Statement

Speedway is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

In Compliance with the Americans with Disabilities Act and other applicable laws, we offer reasonable accommodation in the employment process. If you are unable to complete the application process due to a disability, please contact 1-888-225-5735, option 4.

Speedway is a gasoline-convenience store company with over 4,000 stores from coast to coast. At Speedway, we are proud of our success at meeting the fueling and convenience needs of over two million customers every day, and proud of the reputation of our good name within the communities we serve. Speedway is home to Speedy Rewards, the best rewards program in the business! Join us for lunch at a Speedy Café, a fast-casual dining option at a growing number of Speedway locations. Speedway is the nation's second largest company-owned and -operated convenience store chain and maintains its headquarters in Enon, Ohio, located near Dayton. At Speedway, we are proud of our long-term commitment to meeting the fueling and convenience needs of over 2.4 million customers who shop our stores on a daily basis.