Job Information
The Hartford AVP, Strategic Enrollment in Hartford, Connecticut
AVP, Enrollment - SG05HE
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
Overview:
The AVP, Strategic Enrollment (the AVP) is a vocal and visible member of the Group Benefits Sales & Relationship Management (SRM) leadership team. The AVP has overall accountability to drive profitable growth and retention of the Group Benefits in-force $6B book of business through analytics and metrics. This includes achieving premium growth targets through enrollment strategic development, execution and partnership with internal and external stakeholders. The AVP reports to the Head of GB Sales & Relationship Management and has leadership oversight for a team of 20. This role can have a hybrid or remote work arrangement; for candidates near our Hartford, CT Home Office or another local office, this role will be in-office on a hybrid basis (Tuesday-Thursday in the office). For candidates outside of these geographies, you may be based remotely within the United States, with the expectation of coming into an office as business needs arise.
Responsibilities:
In-force Book of Business Growth Strategy & Retention - Develop and continuously improve enrollment and renewal strategies to strongly influence sales and persistency goals
Create and maintain multi-year strategic enrollment roadmap to drive achievement of premium growth goals
Partner with product, underwriting, actuarial and data sciences to drive higher participation and penetration and a better spread of risk to improve case/book profitability
End-to-end execution for fulfillment, enrollment materials and digital deliverables
Group Benefits Customer Engagement Strategy - Develop and continuously improve Relationship Management best practices and engagement activities to enhance the customer experience
Create and manage Relationship Management toolkits to consolidate process overviews, training resources and links to assist the field in book of business activity management (Stewardship, Retention and Renewal, Customer Engagement, Growth, Salesforce, Performance Guarantees); ensure process overviews are covered in RM standard work documents posted to internal best practice sites
Influence and manage Best Practice guidance around new product & service launches and legislative updates; deliver clear/concise/timely communications in the Weekly Field Report and other channels on any needed actions or talking points; partner with the Sales Enablement team to ensure any appropriate training modules are developed and shared with SRM
Partner with Analytic Consulting and Customer Reporting to assess and update analytics strategic roadmap to keep up with customer and market demands.
Broker & Producer Engagement - Partner with Consultant & Broker team to advance Relationship Management strategic capabilities and initiatives
Support annual broker and customer stewardship meetings
Represent Relationship Management on operational activities like RFI database responses, broker-specific PG offerings and in-force audit funding decisions
Facilitate annual enrollment renewal strategies for broker-specific books of business
Qualifications:
Minimum of five years of Group Benefits experience required
Minimum of five years of leading strategic programs; with enrollment experience preferred
Minimum of three years in a leadership role with managerial accountabilities in a large corporate setting required
Superior understanding of business vision and strategy, with experience using data analysis to help inform value-added recommendation, demonstrated record of translating business strategy into action
Excellent at building effective relationships, working across cross functional groups
Proven history of influencing stakeholders and managing expectations
Proven ability to interact with customers and brokers to drive outcomes
Knowledge of Group Benefits sales cycle and process
Bachelor’s degree preferred or equivalent professional experience
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$146,560 - $219,840
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us (https://www.thehartford.com/about-us) | Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories) | Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) | Benefits (https://www.thehartford.com/careers/benefits)
Human achievement is at the heart of what we do.
We believe that with the right encouragement and support, people are capable of achieving amazing things.
We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.
Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.
We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.
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