Northern Light Health

Department: Member Presidents

Position is located: Mercy Hospital, 175 Fore River Parkway, Portland, ME

Work Type: Full Time

Hours Per Week: 40

Work Schedule: 8:00 AM to 5:00 PM

Summary:

Subject to the applicable provisions of the Northern Light Mercy Bylaws, policies of the Northern Light Mercy Board of Trustees, the Covenant Agreement with the Sisters of Mercy of the Americas, and the direction of the President and Chief Executive Officer (NLH CEO), the SVP and President is responsible for directing the business and affairs of Northern Light Mercy including the development and implementation of long-range objectives, policies and plans. The SVP and President is accountable for the successful operation of the Northern Light Mercy and all of its activities and for reporting on the health of its operations to the Northern Light Health CEO and the Northern Light Mercy Board of Trustees. The SVP and President will create a working climate that will foster and enhance job satisfaction and engagement through mutual responsibility for productivity and quality improvement. The SVP and President will create collaborative and cooperative relationships with the medical staff. The SVP and President will demonstrate the ability to assess the needs of the facility, develop goals and objectives, and design plans to achieve these objectives effectively and efficiently. This will be done through leadership, collaboration, integration, facilitation, and evaluations.

Responsibilities:

• Carries forth and communicates the mission of the hospital which is consistent with the mission of the Sisters of Mercy and Northern Light Health. Develops, maintains, and creates an organization united by a commitment to the Mission and Values and characterized by open, honest communications and respect for the dignity of the person. Ensures the Mission-based considerations guide the use of human, financial and material resources and shape plans for future services to those served. Acts to secure the human right to healthcare, especially for the poor and under-served; addresses issues of social justice; promotes conditions in society that contribute to health rather than illness. Ensures organizational adherence to the Ethical and Religious Directives for Catholic Healthcare. Ensures the management team develops and maintains processes to confirm that Mercy’s Values are visibly reflected in all aspects of organizational life.

• In collaboration with the Vice President, Mission Integration, ensures oversight of the Covenant Agreement. Ensures that significant decisions are guided by a values-based decision-making process. Collaborates with the VP Mission Integration, the leadership team of the Institute of the Sisters of Mercy, and Board of Trustees on matters pertaining to the hospital’s philosophy and mission. Communicates the hospital’s philosophy and mission and values to all organizational levels. Exemplifies how the hospital’s philosophy and mission may be articulated and applied. Exemplifies how the hospital’s philosophy and mission may be operationalized via collaboration in organizational development and in other activities that enhance team building and a positive work climate. Integrates the mission and values into the health system’s strategic and operational processes. Ensures that strategic and operational planning is consistent with the values, philosophy, and mission of the hospital.

• The key areas of focused improvement outside of the financial realm are employee engagement and cultural transformation, leading to improvements in clinical quality, patient safety and overall patient experience. These areas of focus must be done in a manner that enhances transparency, system-ness and teamwork resulting in the attainment of established goals.

• Establish a comprehensive strategic plan. The strategic plan will clarify specific approaches and timelines that are measurable, establish KPIs and competencies that ensure long-term success of the organization as well as new initiatives, and take full advantage of Northern Light Health wide collaboration, support and resources.

• Work with and engage the Board of Trustees in the strategic planning and direction of the organization. Support board alignment with the NLH board.

• Lead the Northern Light Mercy senior leadership team, setting direction, modeling behavior, and continuously improving clinical and administrative operations as well as community access. Ensure clear lines of responsibility, accountability and communication within senior management. Support the organizations leaders and assure they have the appropriate tools and resources to achieve expectations. Use Infor software to clearly define annual goals and accountability.

• Work closely with and support the medical staff of Northern Light Mercy in meeting quality and cost standards of Northern Light Health and in introducing new services and procedures which serve the Northern Light Mercy and NLH mission. Ensure a trusting and effective relationship with the larger medical community within Northern Light Mercy and the entire NLH medical group.

• Ensure the sound fiscal operations of Northern Light Mercy by maintaining strong financial planning and budgeting, and by maintaining highly effective KPIs for cost control, as well as effective capital planning.

• Monitor the regulatory environment and assure organizational compliance, specifically assuring JC audit compliance through appropriate policies, procedures and internal KPIs.

• Respond to the needs of the community through integration with and feedback from community leaders and organizations. Ensure that quality healthcare is on the agenda for community stakeholders by engaging their support.

• Ensure the attainment of Northern Light Mercy objectives through selection, development, motivation and evaluation of Northern Light Mercy staff through effective Human Resource and Management strategies as well as policies and processes that serve an “employer of choice” model.

• Grow market share through adding organizational services and capabilities that are value added, meet quality goals and are financially cost effective.

• Act as the steward of organizational resources, ensuring operational efficiencies and internal controls.

• Ensure that Northern Light Mercy is providing ever improving levels of service to patients, clients, vendors and staff. Integrate service excellence programs and strategies into all operations.

• Demonstrate and integrate the Northern Light Health values into the daily operations of Northern Light Mercy: Integrity, Respect, Compassion and Accountability.

Other Information:

• MHA, MBA required or MD, DO, MSN or similar advanced clinical degree required, with attainment of MBA or MHA within 18 months of hire.

• A minimum of eight (8) years of senior management experience in a hospital or health care setting.

• Demonstrated excellent communication skills, both oral and written.

• Ability to supervise and lead staff, including organizing, prioritizing, and scheduling work assignments.

• Excellent problem solving, administrative, and leadership skills.

• Excellent personal computer and data base knowledge.

• High self-motivation and a mature sense of responsibility and values.

• Prior experience in a clinical role preferred.

Competencies and Skills

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.

• Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.

• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.

• Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.

• Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

• Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .

Required Experience

• 8 year/years of Leadership Experience

Working Conditions

Position SVP & President- MercyLocation Req ID null