Triumph Group

::: {source="" sans="" pro",="" "helvetica="" neue",="" helvetica,="" arial,="" sans-serif;="" font-size:="" 14px;="" font-style:="" font-variant-ligatures:="" font-variant-caps:="" font-weight:="" 400;="" letter-spacing:="" orphans:="" text-indent:="" text-transform:="" none;="" widows:="" 2;="" word-spacing:="" 0;="" white-space:="" normal;="" background-color:="" rgba(255,="" 255,="" 1);="" text-decoration-style:="" initial;="" text-decoration-color:="" initial"=""}

Responsibilities {#responsibilities source="" sans="" pro",="" sans-serif;="" font-weight:="" 500;="" line-height:="" 1.1;="" color:="" inherit;="" margin:="" 0;="" font-size:="" 1em"=""}

We are looking for an experienced System Analyst who will provide operation support to the activities and resources required of computer operations and applications systems. Setup and implement software to support scheduling, reports, report generation, and data backups. Troubleshoots and resolves problems associated with these environments.

• All roles specified in Systems Analyst plus the following. • Responsible for operating and other system software. • Responsible for upgrading the operating and system software and keeping patches current. • Familiarity with fundamental networking/distributed computing environment concepts • Ability to do minimal debugging and modification of programs • Execute the disaster recovery/back up procedures and archiving procedures. • Manage security for servers. • Responsible for performance tuning, capacity planning, database administration, and fault management. • Provide tier two support of the technical infrastructure. • Coordinating efforts with vendors if tier three support is required. RESPONSIBILITIES & TASKS Customer service • Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket • Triage all service support calls while adhering to our internal protocols and escalate any issues as needed daily. • Provide the Client with basic remote troubleshooting. • Delight our Clients with a Friendly, Quick and Helpful Experience • Follow up after ticket was closed to ensure issue with a good solution. • Servant Leadership Mindset USE of our TICKETING SYSTEM

:::