Sr Director, Field Service and Business Operations

Location: Field, UT, United States Position Type: Unfixed Term Job Function: Customer Service

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A family-owned company, bioMerieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

Description Position Summary: The Sr. Director, Field Service and Business Operations will lead the Customer Support Organization's Field Service Operations function and Customer Service Business Operations function and will provide the strategic vision and direction for the two functions to ensure that respectively they deliver:

• Effective implementation, maintenance, and repair of bioMerieux diagnostic solutions;
• Timely and insightful business intelligence, KPI monitoring and supporting tools that enable the consistent, effective, and efficient delivery of best-in-class service and support. Through the promotion of a clear vision, teamwork, collaboration, and fostering of a positive work environment both within the department and across other stakeholders, the leader will enable excellent customer experience (external and internal) and business processes that support delivering world class service levels across service support tools (digital and analogue) and continuous improvement metrics that ensure on all products and solutions sold and supported by bioMerieux have unrivalled support and service.

Provide the necessary dynamic leadership and motivational impact critical to the growth, performance, and engagement of the team by setting the overall vision, providing strategic guidance, and creating an environment of robust professional engagement.

Primary Responsibilities: * Establish the vision and lead the Field Service Operations and Customer Service Business Operations teams to achieve the corporate goals. * Responsible for the planning, organizing, and directing of the department's operations and programs. * Establish and direct the team to achieve service revenue, operating and capital expense targets in keeping with the overall bioMerieux revenue growth strategy. * Support projects across CSO for the configuration and harmonization of system solutions, training and maintenance across all CRM, Knowledge Management, Field Service Lightning, Optimization, Reporting, SAP, and Technology application areas. * Prepare and review capital budget requests, business plans and justifications for all improvements. * Interface with all levels of users in the organization to assist in defining and implementing business process requirements and changes. * Coordinates and leads annual budget reviews, monthly and quarterly reviews, and periodic forecast updates with operational and senior management. * Retains a diverse, highly qualified staff and provides career coaching, growth, and personal development for direct/indirect report employee through virtual settings and/or one-on-one co-travel. * Foster leadership development within the middle management team so as to provide a solid base on which to build a world class service organization that supports sales efforts and targets. * Prepare and execute a management succession and talent development plan for key positions within the organization. * Drive harmonization of customer experience to ensure a One bioMerieux experience across all product lines, customer call needs, process, and systems. * Enable the teams for various internal and external audit and regulatory events. * Perform all work in compliance with company quality... For full in fo follow application link.