We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Benefits Administrator is a member of the Global Health and Wellness Team, focused on work in Canada and the US, and reports to the Manager of US Benefits Operations. This role requires strong foundation in process management and customer service. The Benefits Administrator must have the ability to research issues, work with large amounts of data, and maintain process accuracy. A great fit to the team is adaptable, able solve problems, and comfortable working with plan participants as needed.

What we bring:

• A bold ambition and set of goals to drive transformation in our industry.

• A mission for “Decisions made easier. Lives made better.”

• A leadership team dedicated to your growth and success.

• Our best. Every day.

Responsibilities:

• Responsible for day-to-day processes to support the Canadian and/or US benefit programs.

• Review and resolve or triage member inquiries regarding enrollment and coverage.

• Coordinate with outsourced benefits administration vendor to ensure member issues are addressed properly.

• Point of contact for payroll-related inquiries and adjustments.

• Process invoices for payments, and audit records to ensure accuracy.

• Initiate weekly funding wires to facilitate timely deposit of employee contributions.

• Complete data reports to meet compliance requests and vendor processes.

• Consolidate annual pay data for workers’ compensation and create summaries required for insurance vendor.

• File quarterly workers’ compensation with state agencies to ensure timely payments.

• Develop annual benefits base rate for Canada and US from established reports and compensation definition.

• Participate in testing of process improvements and new implementations before launch.

• Manage logistics for benefits meetings and events.

• Support ad-hoc benefits projects as part of the Global Health and Wellness Team.

• Continuously improve knowledge of benefits operations and apply it to ongoing work.

Qualifications:

Required:

• Experience applying data and researching issues.

• Process management and relationship skills.

• Proficient with Microsoft applications.

Preferred:

• 2+ years of experience in benefits administration.

• Project management experience.

• Experience with Workday and ADP reporting.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$60,000.00 CAD - $100,000.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.